HC electronics s.r.o. production programme represents manufacturing services in electronic. First of all it means printed circuit boards assembly and crystal oscillators development and manufacturing.
To secure and keep the high quality of production the quality management system according to the norm CSN EN ISO 9001:2001 for field of printed circuit boards surface mount and mixed assembly was setting up in our company.
Our company primary aim is the production quality. For this purpose we demand from our staff the high professionally quality fulfilment of customer requirements.
1. Customer
Motto: "Fully customersī satisfaction from the point of product quality and price and the promptness of delivery is the quickest and most certain way to company prosperity and its employees and owners contentment."
Because of all the manufacturing activities are made to order, the customer focus is the most important factor at the product finish quality formation. For this reason is the abidance by following principles with whole staff of HC electronic necessary precondition of customer satisfaction.
" understand and grasp all customer
wishes
" promptly and effectively communicate with the customer
" carefully, responsibly and effectively work
" fulfil all agreed parameters and terms
" donīt promise anything what is not possible to fulfil
2. Organization
The product quality is formed in the whole course of manufacturing process and so every staff member of the company either directly or indirectly influences the product quality. Therefore every staff member is personally responsible for the presented work quality. Every staff member influences so the customer satisfaction an also the position of whole organization in the competitive environment.
The quality of technical equipment in manufacturing process whose high technical standard is by regularly service guaranteed is taken for granted part of guarantee requirements for quality.
The company management pledges to continuous quality development based on experiences and evaluation of internal process results. Quality aims that the company proposes arise out of quality policy and above all concentrate on increase of customer satisfaction, production quality and reducing of production costs.
The company management and staff aim for minimisation of working activity effect on living environment.
Whole company staff is acquainted with this quality policy and responses for its daily fulfilment.
Hradec Kralove, March the 1st, 2003